Frequently Asked Questions

We only deliver to Customers with a registered office (billing address) in [country] and who can enter a shipping address within [country].

When you order hand pallet trucks you can pick a custom colour for your truck. Choose the BT Lifter model then, under the “Add-ons” section, you can select the “Own colour” option. When we have received your order, our customer support agent will contact you to discuss colour options.

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.

You will be asked for your login email address to retrieve your password. You will receive an email with a link to reset your password, that is valid for one hour. If you still have problems signing in or forgot the email address you created your account with, you can contact our customer support XXXX.

To buy from us you need to create an account. After you have found the truck that you would like to buy click on add to cart. Open the cart and click continue to order, after that you’ll be able to choose between ‘Sign in’ or ‘New customer’. 

Choose ‘New customer’, enter your email as username and click continue, and follow the steps to create your account. Your account will be created after finalising the third step ‘Add contact information’.

You can pay by

• invoice
• or if available choose one of Toyota´s financing options.

Yes, you will receive an invoice along with the order confirmation. You will find the amount of payment, payment receiver, and other details stated on the invoice. Please note that payments have to be made according to the terms mentioned in the invoice.

If you need help with invoice payment, please don't hesitate to contact us. A credit assessment will be done, to secure your credit score.

The financing option "Rental 36 months", gives you the possibility of renting the Product for 36 months in accordance with our terms and conditions for long-term rental. The rental fee is invoiced on a monthly basis with payment terms net 30 days after the invoice date. Our Back-office will provide you, together with the order confirmation, a rental contract with terms. If you choose this financing option your order is only legally binding after the contracts have been signed by both parties. If you would not sign the contract your ordered Product is cancelled.

There are many ways to book truck service with us, simply choose one of the methods below that suits you best:

• Book service online - fill out the service request in our contact bar on the right-hand side of our website and you'll be contacted by our technicians within 24 hours.
• Book service by calling customer support at +995 596 718 718

We operate a 24/7 service hotline where your service request or breakdown will be processed and provided to one of our service technicians.

Yes, in all of our service packages, we will provide a Toyota-accredited technician to your site in order to service and maintain your equipment

We aim for a guaranteed 4 hour response time to breakdowns.

We deliver with lorries directly to your shipping address. You can also choose to pick up your order at our warehouse, of course, free of charge.

We offer free shipping in Tbilisi

On all products we communicate an estimated delivery time. If we for any reason won´t be able to deliver on time we will contact you, and in many cases offer you an alternative truck if the delivery time is far longer than expected.

After you have completed your purchase, and your goods are received to our warehouses, you will receive email letting you know the expected delivery time frame.

Products can not be shipped outside Georgia.

The warranty varies depending on the product. 

We offer 6 month, 1 year or 2 years of warranty according to the condition and the type of the product.

There are many ways to book truck service with us, simply choose one of the methods below that suits you best:

• Book service online - fill out the service request in our contact bar on the right-hand side of our website and you'll be contacted by our technicians within 24 hours.
• Book service by calling customer support at +995 596 718 718

In most cases, we are able to deliver equipment within 1-2 days.

You can rent forklift trucks for a minimum of 1 day.

We always do our best to deliver equipment within the estimated delivery time; however, due to unforeseen circumstances, we do not guarantee delivery time. We will always contact you with changes and in most cases offer you a rental truck if longer delivery times are expected.

You can rent a truck from 1 day to 3 years. 

We also offer longer rental periods, if you're interested in longer rental periods, please contact us for more information.

No. The equipment is delivered with a full fuel tank. If refueling is necessary, it is your responsibility to refuel the equipment.

In most cases, yes, this is all stated in the Rental Agreement.

Toyota Approved Used is our program designed to serve the best quality used trucks to our customers. If a truck doesn't apply to the program we won't resell it to you. It contains a series of strict requirements to ensure the Toyota used truck quality:

• Only used Toyota trucks are valid
• Each truck has been serviced by us from new
• Service and maintenance have been done with only genuine parts from Toyota
• All trucks go through a full security check and fork tests
• Key components are controlled to make sure there are no functional issues
• Each truck is refurbished to a high-quality level
• The trucks are always delivered with complete documentation
• You always get from 12 months of warranty
• All trucks can be included in our rental or service agreements

Contact us to talk to your local sales representative.

Used trucks are protected by the manufacturer's product warranties for the period indicated for reconditioned Products. Our used trucks are classified into different levels and the warranty varies between the levels. Read more about the classification and warranty levels for used trucks here. We have 3 different warranty levels (6, 9 and 24 months) and on each individual truck, you will find information on what warranty level that applies to the specific truck. 

Yes, you can always buy, rent, or have financing for used trucks. Please visit our Financial Options page for additional details.

We offer different service packages that are customized to suit different levels needs.

For emergency service , don't worry - we are here to help you. Simply reach us by:

Call +995 596 718 718

Or Send us an e-mail